Refund Policy

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send a communication to that effect, within the terms indicated, to the following email address

In case of withdrawal, the customer must send the products back to our warehouses.
The goods must be returned intact, complete with all its parts and in the original packaging, without any signs of wear or dirt, in compliance with the following conditions:

the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg accessories, accessories, etc ...);
for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment;
until the certificate of receipt in the warehouse indicated by, the shipment is under the full responsibility of the customer;
in the event of damage to the goods during transport, will notify the Customer of this, to allow them to promptly file a complaint against the courier chosen by them and obtain a refund; the product will then be made available to the customer, simultaneously canceling the request for withdrawal; will not respond in any way for damage, theft, loss occurring during or in any case depending on the return shipment. will refund the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by reversing the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of said refund, except for the return costs for shipments to Italy, for shipping outside Italy the shipping cost is to be considered applicable. may suspend the refund until receipt of the returned product or until the moment in which the Customer proves that he has correctly returned the product, if previous.

In any case, the Customer will forfeit the right of withdrawal in cases where ascertains that:

the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or the original internal packaging;
the product is missing elements integrating it and / or accessories.
In case of forfeiture of the right of withdrawal, will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.